Privacy policy

Last updated: April 9, 2026

Llunea manages this store and website, including the data, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Llunea is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, in accordance with this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside and what applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card numbers, debit card numbers and financial account information, payment card information, financial account data, transaction details, payment method, payment confirmation and other payment-related information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us including information you provide in your communications with us, for example when submitting a customer service claim.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information relating to your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or provide your personal information to us by any other means.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews and offering you a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, and showing you online advertisements about products or services within the Services or on other websites, including based on items you have previously purchased, added to your cart or other activities carried out within the Services. In addition, reviews that customers voluntarily publish in our store may be used in our marketing and advertising materials, including social media advertisements. This use is based on our legitimate interest, as reviews are voluntarily published public content. Customers may request at any time that we stop using their review for advertising purposes by contacting us at hola@llunea.com.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate or act against potentially fraudulent, illegal, dangerous or malicious activity, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password or other information with anyone.
• Communications with you. We use your personal information to provide customer support, respond to your requests, provide services effectively and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement agencies or governmental authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping).
• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you for personalised advertising and marketing purposes, based on your online activity across different merchants and websites.
• When you direct, request or otherwise consent to the disclosure of certain information to third parties, for example to have products sent to you or through the use of social media widgets or login integrations.
• With our affiliates or, more generally, within our corporate group.
• In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants or other similar requests), to enforce the relevant Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or other persons.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of that information for such purposes. For more information about how Shopify uses your personal information and about the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you access links directing you to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces — including information shared on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of such links does not in itself imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated within the Services themselves.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of persons under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security". Furthermore, any information you send to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right of erasure. You may have the right to request that we delete the personal information we hold about you.
• Right of rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights at the places indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about the rights you may have — including those relating to data processed by Shopify — please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorised representative to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by a representative, we will require them to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time, as established by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with the local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent agreement issued by the competent UK authority, as applicable, unless the transfer is made to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at hola@llunea.com or contact us at Calle de Eugenia de Montijo 59E, Bajo, Madrid, M, 28025, ES. For the purposes of applicable data protection law, we are the data controller of your personal information.